Grayling bows to pressure over small claims limit for whiplashIndependent medical panels to be introduced next year
Culture shock: Creating a customer service-oriented firm cultureA customer service culture is key to having ?a successful legal business in the 21st century, says Rob Bhol
The great exchange The G20 Summit ensured that tax information exchange remained firmly on the international political agenda, says Geoff Cook
The right tools for the jobBefore heading out into the marketing wilderness, make sure you have designed a target plan, says Catherine Maxfield
Made to measureWith no standard approach to benchmarking funds, it's difficult for adviser, private client and trustee to analyse performance, says Claire Bennison
Big accounts: Tips on leading and managing key client relationshipsGreg Bott considers how client partners can secure ?the commitment of their peers to develop key ?client relationships