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Articles

Why client feedback isn't working for most law firms

By Robin Dicks, Founder-Director, The Thriving Company

House rules

The home should be where the heart is rather than an asset used ?for tax planning purposes, says Fay Copeland

275 criminal legal aid firms sign 'can't work' pledge

'As professionals, our position is that we cannot and must not accede to this'

Delegate to accumulate

Businesses should consider the benefits of outsourcing some services, and not just when they're starting up, says Geraint Jones

Getting personal

Disputes about PRs' costs are on the rise despite best practice advice being endorsed by the Court of Appeal ten years ago, says Lloyd Junor

WIQS: Taking the client's perspective

The new will-writing quality scheme comes with a protocol which may look too long for some at first sight but there are for good reasons for this, says Gary Rycroft

Will-writing scheme: the cost of differentiation

Initial support for new scheme undermined by membership criteria and overbearing processes affecting the economics of will writing

The new rules of the compliance game

New entrants are better than law firms at systems and at resolving complaints, so however unclear you think the new regulatory requirements are, you can't afford to be complacent about compliance