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Getting personal

Disputes about PRs' costs are on the rise despite best practice advice being endorsed by the Court of Appeal ten years ago, says Lloyd Junor

WIQS: Taking the client's perspective

The new will-writing quality scheme comes with a protocol which may look too long for some at first sight but there are for good reasons for this, says Gary Rycroft

Will-writing scheme: the cost of differentiation

Initial support for new scheme undermined by membership criteria and overbearing processes affecting the economics of will writing

The new rules of the compliance game

New entrants are better than law firms at systems and at resolving complaints, so however unclear you think the new regulatory requirements are, you can't afford to be complacent about compliance

Grayling bows to pressure over small claims limit for whiplash

Independent medical panels to be introduced next year

Culture shock: Creating a customer service-oriented firm culture

A customer service culture is key to having ?a successful legal business in the 21st century, says Rob Bhol

The great exchange

The G20 Summit ensured that tax information exchange remained firmly on the international political agenda, says Geoff Cook

The right tools for the job

Before heading out into the marketing wilderness, make sure you have designed a target plan, says Catherine Maxfield