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Raising standards: Introducing a client service charter

What is a reasonable response time? Kim Carr explores the challenges ?of introducing a firmwide client service charter

Pearce v Beverley

A case of wills and capacity, discussed by Heather Viljoen

Spotlight | Annamaria Koerling

Mind over matter: Women are moving into senior roles in banking but they need to speak up and support others, Annamaria Koerling tells Jennifer Palmer-Violet

A merger can be a 'Trojan horse' opportunity to transform your firm

By Andrew Hedley, Director, Hedley Consulting

Legal frontiers: Building the first pan-Baltic law firm

Aku Sorainen shares his experiences in building the first pan-Baltic law firm in the chaos that ensued following the fall of the Iron Curtain

Law Society accused of 'abject surrender' on criminal legal aid

Parry has signatures he needs to call extraordinary general meeting

Litmus test: How law firms compare to other PSFs in client focus

James Edsberg considers how law firms compare to other professional service firms in shaping organisational strategy to client needs

Will shareholders actualy exercise their new powers on directors' pay?

The new rules requiring shareholder approval to executives' pay could be ineffective ?but lawyers should nonetheless advise directors and companies to take them seriously, ?says Jonathan Silverman