Risk & Compliance

Articles

Complaints | How to manage goodwill gestures
Solicitors Journal

Complaints | How to manage goodwill gestures

Offering the occasional freebie to a loyal client can help to cement valuable relationships but accidentally billing for it will have the opposite effect, says Eleanor Kilner
ABS countdown | Iceberg Ahoy
Solicitors Journal

ABS countdown | Iceberg Ahoy

The two most important legal regulators are set to collide over a significant regulatory issue, and Stuart Bushell can't see a change of course