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Risk & Compliance

Articles

Handling beneficiary complaints effectively

Handling beneficiary complaints effectively

With LeO's jurisdiction covering complaints from beneficiaries of estates, 'law firms must take these as seriously as complaints from clients or face the 'same consequences, says Eleanor Kilner
Break up, build up

Break up, build up

When David Edmonds first suggested last year that all frontline regulators should be replaced with a single regulator, most of us took this with a pinch of salt. It was another poke into the ants' nest, a way of testing how stakeholders would respond to what appeared to be a frighteningly radical idea.
Hot property: Avoiding the mortgage fraud trap

Hot property: Avoiding the mortgage fraud trap

As the property market picks up, solicitors should be even more vigilant about the risk of mortgage fraud, because they will almost inevitably be the ones lenders will sue when the crime comes to light, say Michelle Garlick and Joanne Smith