Commercial

Articles

MPs criticise Olswang for 'sheltering' behind client confidentiality

LPP should be waived in matters of 'clear public interest', says committees' report

The law of 'fair presentations'

David Hertzell examines the intricacies of the new Insurance Act 2015 and what it means for law firms' professional indemnity policies

Where to now for EU travel law?

From air fares to data roaming charges, Dr Julian Morris discusses the potential effects of Brexit for UK tour operators and travellers

Fair pay abroad

Due diligence is the only protection from new posted workers legislation, explains Ben Mason

LSB: Mandatory price publication may mislead consumers

Transparency important for market competition but too much can lead to higher prices, warns Neil Buckley

Dodging a bullet: 'How to avoid costly 'property tax mistakes

Alun Oliver sets out the real and serious taxation risks thousands of solicitors face on second-hand commercial property transactions

Legal innovation: 'The future client

Managing client expectations and going over and above what is expected has become the norm, says Bhavesh Patel

Finding the fault lines in customer experience

Failure is a part of life. It can affect even the most reliable and experienced organisations. Think of Volkswagen: its whole brand image has been developed around the reliability and longevity of its cars. Every Golf buyer was purchasing a small part of VW's solid German integrity of build and purpose. Now think of the emissions scandal and how the manufacturer has handled the problem with its customer base.