This website uses cookies

This website uses cookies to ensure you get the best experience. By using our website, you agree to our Privacy Policy

Commercial

Articles

Where to now for EU travel law?

Where to now for EU travel law?

From air fares to data roaming charges, Dr Julian Morris discusses the potential effects of Brexit for UK tour operators and travellers
Fair pay abroad

Fair pay abroad

Due diligence is the only protection from new posted workers legislation, explains Ben Mason
Finding the fault lines in customer experience

Finding the fault lines in customer experience

Failure is a part of life. It can affect even the most reliable and experienced organisations. Think of Volkswagen: its whole brand image has been developed around the reliability and longevity of its cars. Every Golf buyer was purchasing a small part of VW's solid German integrity of build and purpose. Now think of the emissions scandal and how the manufacturer has handled the problem with its customer base.