16 Jan 2020Beyond enquiryTargeted action to handle new enquiries, and follow up on them, greatly increases client satisfaction rates, as Helen Hamilton-Shaw explains
8 Jan 2020The confessionalLawyers need to talk about their own insecurities and support others to do the same, says Pippa Allsop
1 Jan 2020Hart and SoulWollens managing partner Chris Hart describes the evolution of his firm and the personal journey h';s taken alongside it
1 Jan 2020Firm FoundationsFirms must understand how they perform in light of other firms' performance and sectoral trends to maximise their own gross margin, says Chris Marston
1 Jan 2020Reclaiming InnovationThe profession must reclaim innovation by getting law firm culture right and making innovation the norm, say Fiona Fitzgerald and Georgina Watts
