Business Development and Marketing

Listen to clients – and learn

Exceptional client experience is more vital than ever to sustain loyalty, says Helen Hamilton-Shaw

UK law firms are weathering the storm 

The number of law firms in the UK has barely dropped since last year, confounding the naysayers

Of mutual advancement

In the second of a two-part feature on mentoring, Nicola Laver examines the importance of formal mentoring 

Tomorrow will be a good day

There are promising signs of a bright future for law firms

Forging ahead

Amanda Stevens reveals how a relentless focus on client care has propelled Hudgells ahead

Heading off trouble

Firms should be strategic when presenting themselves to insurers, as Michael Wilson explains

Law firms are making profits but caution needed

The anticipated financial impact on UK law firms has not materialised, with most firms making a profit since first lockdown, a survey reveals

Social mobility 

The Law Society has revealed a further cohort of social mobility ambassadors. They include Qalid Mohamed who came from Somalia to the UK aged 11 with no kn

BAME consumers

Individuals from black Asian and minority ethnic (BAME) communities are less satisfied with the choice of legal services, experience less satisfactory serv

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