Why we sueAn overwhelming need for certainty, autonomy, trust and status is driving the impulse to sue others, says Dr Bob Murray
Civil discontent The criminal and family courts have made strides in support for vulnerable parties – are the civil courts finally about to catch up? Rachel Rothwell reports
Beyond enquiryTargeted action to handle new enquiries, and follow up on them, greatly increases client satisfaction rates, as Helen Hamilton-Shaw explains
Cats and dogs: a lesson in unregistered IP rightsIf it's your perception that intellectual property has little to do with commercial property, you are wrong, as Michael Edenborough QC explains
Firm FoundationsFirms must understand how they perform in light of other firms' performance and sectoral trends to maximise their own gross margin, says Chris Marston
In too deepLawyers whose clients have endured terrible events can themselves suffer from 'vicarious trauma' as a result. Rachel Rothwell reports
