Managing client relationsCustomer relationship management systems are increasingly the beating heart of client engagement, says Stephen Brown
Small but growing: why more firms might take on solicitor apprentices Once uncertainties about the new Solicitors Qualifying Examination are finally lifted and a clear path is set, solicitor apprenticeships could become a lot more attractive to both law firms and prospective solicitors, says Jackie Panter
The science of winning negotiationsNegotiating is about relationships but also about meeting needs, and her';s how understanding the background process can help, explains Dr Bob Murray
