Bungee jumping is scarier than becoming a COFA or the new reporting requirements under out- comes focused regulation, isn't it? Russell Conway has doubts
External examination fosters higher quality standards and better practice – and it will 'soon become the norm, says Russell Conway as he prepares for his next audit
High street firms will survive the onslaught of the big brands because we can provide what clients really want: personal service from someone they trust, says Russell Conway
Your client smells, needs emergency assistance to avoid being kicked out of his council flat overnight, and will not say thank you. Russell Conway opens his housing lawyer diary