Risk & Compliance

Articles

Complaints | Costs in matrimonial proceedings

Michelle Garlick and Deborah Sullivan 'explain how to avoid a complaint over 'fees being escalated to LeO

Payne Hicks Beach among firms heading LeO's 'list of shame'

Complaint about family law department triggers compensation award

Connectivity sting: How social media and the cloud enable team defections

Julian Parker and Vijay Rathour explore how to tackle team defections organised in social media and the cloud

Legal services sector needs new 'ethical dashboard'

Ethics benchmarking essential to maintaining confidence in the profession at times of dramatic change

SRA will not issue 'safe harbour' guidance on referral fee ban

Regulator acknowledges lawyers' concerns but says specific guidance would go against the principle of OFR

Changing brakes: Regaining control of client intake procedures

Lars Lindencrone Petersen shares how centralising firmwide compliance procedures improved Bech-Bruun's risk management

Complaints | Taking a common sense approach

Handling complaints is largely a matter of common sense 'but a systematic approach will help minimise the risk, 'says Michelle Garlick

Trust in lawyers goes down, but so does misconduct

New claims on the Compensation Fund fall from just under 3,700 to just over 2,000