Risk & Compliance

Articles

Why are we so reluctant to complain about the courts?

Francesca Kaye questions the reticence of lawyers to 'formally record their complaints about the court system

What pilots and surgeons can teach us about managing high-pressure situations

By Ian Jeffery, Managing Partner, Lewis Silkin

Complaints | Careful client correspondence

Michelle Garlick explains ?why sensitive handling of ?even the simplest administrative ?tasks will help to prevent embarrassing mistakes and confidentiality breaches

ABS countdown | Referral fee ban creates more confusion for ABSs

With about 400 LDPs due to passport to ABS status and the referral fee ban looming Stuart Bushell wonders whether 'the SRA's authorisation process is up to the job

Law firms' tax affairs in the spotlight

A new HMRC task force launched to investigate London's legal sector hints that questionable practices may be afoot, says Sean Wakeman.

Retainer: Knowing the limits

Making sure your retainer is in writing is only the first step to minimising misunderstanding about its scope, say Simon Butler and Tom Rainsbury

Editor's blog | Building on the foundations

It sounds counter-intuitive but a professional complaints handling procedure can help turn clients into supporters

Complaints handling reform needed 'as a matter of urgency'

Lawyers must deal with complaints more effectively to regain trust of “scared” consumers