Risk & Compliance

Articles

2 Nov 2012

ABS countdown | Referral fee ban creates more confusion for ABSs

With about 400 LDPs due to passport to ABS status and the referral fee ban looming Stuart Bushell wonders whether 'the SRA's authorisation process is up to the job

22 Oct 2012

Law firms' tax affairs in the spotlight

A new HMRC task force launched to investigate London's legal sector hints that questionable practices may be afoot, says Sean Wakeman.

15 Oct 2012

Retainer: Knowing the limits

Making sure your retainer is in writing is only the first step to minimising misunderstanding about its scope, say Simon Butler and Tom Rainsbury

15 Oct 2012

Editor's blog | Building on the foundations

It sounds counter-intuitive but a professional complaints handling procedure can help turn clients into supporters

11 Oct 2012

Complaints handling reform needed 'as a matter of urgency'

Lawyers must deal with complaints more effectively to regain trust of “scared” consumers

18 Sept 2012

Complaints | Costs in matrimonial proceedings

Michelle Garlick and Deborah Sullivan 'explain how to avoid a complaint over 'fees being escalated to LeO

17 Sept 2012

Payne Hicks Beach among firms heading LeO's 'list of shame'

Complaint about family law department triggers compensation award

14 Sept 2012

Connectivity sting: How social media and the cloud enable team defections

Julian Parker and Vijay Rathour explore how to tackle team defections organised in social media and the cloud