Research reveals the extent to which client satisfaction is critical to the true success of a firm and the part technology can play in facilitating this, as LawNet's Helen Hamilton-Shaw explains
It's a long way from her childhood ambition of stand-up comedy but Suzanne Liversidge is embarking on a monumental new leadership role at Kennedys, and plans to bring as many people as possible with her
The Legal Ombudsman (LeO) has floated plans to publish annual performance reviews of legal service providers which receive the largest number of complaints.