Associate Announcement: ComXo receives platinum award for off-site switchboard provider
Switchboard provider to top 100 UK legal firms, ComXo, has been awarded the platinum award of excellence for the sixth year.
The award is being judged and given by Genesis Communications, a company specialising in telephone call monitoring and mystery shopping of professional services across the UK.
Genesis was established in 1989 with the aim of helping businesses maximise the customer impact of their front line communication services. Genesis counts a large number of top law firms as clients, who all recognise the importance of the telephone as a gateway into their organisation.
The judging criteria is comprehensive and the monitoring intense; mystery shoppers test the call quality at various times of day, including out of hours. A Platinum award can only be achieved if the standards are consistently high over the course of the whole year.
In 2014, the ComXo switchboard, who has been monitored by Genesis since 2009, once again received the highly acclaimed Platinum award in recognition of sustaining the highest standards in telephony skills for response time, call greeting and call handling.
Thus being a record 6th platinum award of which the company is extremely proud. Andrew Try, managing director of ComXo says: 'Normally the biggest reward for us is if our client's clients or staff do not realise that we are an external switchboard service provider and compliment the law firm on its excellent call handling. However, having the quality of our services confirmed by an official 3rd party juror for a succession of 6 years is wonderfully gratifying.'
To recognise the importance of the work done by professional telephonists, ComXo is celebrating the National Telephonists' Day on March 10th together with many of its clients in professional service firms across London. To find out how to take part and celebrate your own switchboard, contact ntd@comxo.com or visit www.nationaltelephonistsday.com.
For information on how ComXo could help you improve your own switchboard service provision, contact sales@comxo.com or call Antonia Morgan on 01753 710 430.
