Helen Hamilton-Shaw

Helen Hamilton-Shaw

Member Engagement and Strategy Director, LawNet Limited

Articles

Why you need a good punchline
Solicitors Journal

Why you need a good punchline

In a regular series, Helen Hamilton-Shaw reflects on the key findings of the mystery shopping undertaken as part of LawNet's audited client care programme
Market disruption is the new normal
Solicitors Journal

Market disruption is the new normal

In a regular series, Helen Hamilton-Shaw reflects on the key findings of the mystery shopping undertaken as part of LawNet's audited client care programme
The recipe for remodelling customer experience
Solicitors Journal

The recipe for remodelling customer experience

Creating the perfect customer service experience is rather like baking the perfect sponge cake: everything needs to be properly measured and checked at every stage to create the right consistency and flavour. 
The route to changing client care
Solicitors Journal

The route to changing client care

By remodelling the customer experience in small steps, firms will start to see results immediately, says Helen Hamilton-Shaw
You had me at 'hello'
Solicitors Journal

You had me at 'hello'

Helen Hamilton-Shaw warns firms against treating clients like business transactions
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