Alternative dispute resolution, what used to be ‘the next thing’, has now become mainstream. However, attention is now turning to online dispute resolution, or ODR, a term used here to mean the use of technology to support the settlement of civil and commercial disputes.

Paris was the venue for the International Chamber of Commerce to host the 17th annual ODR conference in June. Some 170 participants from 35 countries explored the information communications technology playing a role in promoting access to justice and the problems that arise from such technology. Several themes emerged over the course of the two-day event.

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