Tenants become accustomed to their lot

Social housing tenants must be treated with dignity, not dismissively, urges Russell Conway

10 Jul 2017

I was born in a council flat. I lived in one until I was 20. After university I qualified as a solicitor in a small legal aid firm. I had been attracted to them because they dealt with landlord and tenant and social housing issues. I never left, and for most of my professional career I have dealt with the problems experienced by tenants in both the public and the private sector.

Tenants tend to have rather a hard time. Local authorities have reduced budgets, are unable to carry out maintenance quickly, and treat disrepair matters not only with a healthy skepticism but also with a degree of contempt. Tenants frequently tell me the same story: no working boiler, water l...

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