Every lawyer likes to think that he does a very good job – that he can spot the points, read the documents, carry out instructions and give wise advice. But, of course, sometimes things go wrong.
The more effort that is put into understanding claims that arise against lawyers, the more the firm will be able achieve a return on its professional indemnity insurance (PII). Every law firm has claims and each should aim to deal with these efficiently, constructively and sensitively. It is what the profession has insurance for.
Problems can arise when identifying what is a &lsq...
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