The Competition and Markets Authority (CMA) has sent a letter before action to Lastminute.com over its failure to refund over £1m to customers whose package holidays were cancelled due to the pandemic. 

Lastminute.com signed undertakings in November 2020 regarding the repayment of £7m owed to more than 9,000 customers. 

It committed to repay at least half of customers by 16 December 2020 and to pay remaining refunds by no later than 31 January 2021. However, 2,600 customers are still waiting for refunds worth over £1m. 

Under the package travel regulations, any customer entitled to a refund following cancellation of a package holiday must receive those refunds within 14 days of the cance...

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