A reasonable adjustment

20 Feb 2020

A year on from the Solicitors Regulation Authority’s (SRA) requirement for pricing transparency on a limited range of services, I was expecting to see an extension of this requirement to cover more services.

But this year, the regulator’s focus has turned to the need for law firms to improve access for clients and to ensure information about accessibility is communicated in a helpful way on firm websites.

The SRA’s report, Reasonable Adjustments in the Provision of Legal Services (published October 2019), is based on a YouGov survey and highlights the barriers which clients can face; and the SRA makes several recommendations about how accessibility can be improved. As none of us can escape aging (yet), the c...

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