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Practice management

A Framework for Corporate Knowledge

In the first of a two part article, Jeffrey D. Kenyon introduces one possible framework for the organisation of corporate knowledge, which provides an easily grasped model for the communication of knowledge management concepts. This article describes a framework for understanding the organisation of corporate knowledge, using the dimensions of function, formality, and strategic value. The use of this framework leads directly to useful observations on the direction of corporate knowledge management efforts, and cautions in restructuring and downsizing.

Intellectual Capital. The future management focus

Leif Edvinsson, Director of Intellectual Capital, Skandia focuses on Intellectual Capital, a concept that is both broader than knowledge management and can be considered as more of a knowledge navigation into unknown, but necessary, actions for corporate survival and competitiveness.

Beyond the Sefton Case and Others

Client Care Updated for Solicitors and other Professional Advisers Richard Peel, Client Relations officer at the Office for the Supervision of Solicitors examines the important client care techniques that are vital not to ensure satisfaction amongst an increasingly demanding client base. He goes on to examine why client care is especially important for those dealing with the elderly and how crucial it is to keep all clients fully informed at every stage.

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The impact of Investigatory Power

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