Complements, complications and commitment in client services
By Ian Jeffery, Managing Partner, Lewis Silkin
9 April 2014
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Law firm launches ‘expel your partner’ app
'If you've got non-performing partners, you've got to tackle them'
1 April 2014
Social leaders: How managing partners should use Twitter
Are you one of the legal twitterati? ?Ben Rigby and Fraser Allan canvass ?views on how managing partners ?can make the best use of Twitter
26 March 2014
Pricing dissonance: Big law firms’ international pricing strategy dilemma
Clients are happily exploiting the endemic pricing inconsistencies within large law firms, warns Richard Burcher
21 March 2014
Study reveals how Twitter shapes public opinion
'Once public opinion stabilises, it's difficult to change'
12 March 2014
Segmenting services: Ensure your firm’s services target client needs
Derek Klyhn and Rob Lees discuss how to tailor your business development efforts to the market segments your firm is competing within
28 February 2014
Lawyers in large law firms ‘strongest’ users of social media
Age a key factor, with nearly three quarters of solicitors under 34 using LinkedIn, survey finds
29 January 2014
When will Direct Line join the UK’s magic circle?
By Adrian Swinscoe, BD Coach, Rare Business
24 January 2014
Raising standards: Introducing a client service charter
What is a reasonable response time? Kim Carr explores the challenges ?of introducing a firmwide client service charter
29 October 2013
All ears: Launch a firmwide client listening programme
Sally Dyson explains how to design, optimise and implement a client listening programme that suits your firm's culture, budget, ?timetable and purposes
25 October 2013
