Study reveals how Twitter shapes public opinion
'Once public opinion stabilises, it's difficult to change'
'Once public opinion stabilises, it's difficult to change'
Derek Klyhn and Rob Lees discuss how to tailor your business development efforts to the market segments your firm is competing within
Age a key factor, with nearly three quarters of solicitors under 34 using LinkedIn, survey finds
By Adrian Swinscoe, BD Coach, Rare Business
What is a reasonable response time? Kim Carr explores the challenges ?of introducing a firmwide client service charter
Sally Dyson explains how to design, optimise and implement a client listening programme that suits your firm's culture, budget, ?timetable and purposes
A customer service culture is key to having ?a successful legal business in the 21st century, says Rob Bhol
Does your firm's website provide a custom client experience with social media touchpoints, asks John Simpson
New name ‘focuses on what is essential’
Revenues have grown 149 per cent faster than average global 100 firms in the past four years, research finds