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Bloomsburry Family law

HR & Development

Follow the yellow brick road to client care

Client care is one of the buzz-phrases of the moment. But what does it really mean? And how can a concept that moves the lawyer from being a technically able legal adviser to a skilled relationship manager, be introduced into the highly competitive environment of a commercial law firm. Carolyn Roberson, director of business development and marketing at Addleshaw Booth & Co, tells how its award-winning client care programme has become central to the firm''s success.

Jones Day moves into the Italian market

Jones Day Reavis & Pogue has entered the Italian market with a team hire from a leading boutique firm and the transfer of two of its own partners to Milan.

HR on a global scale: Comparing HR methods in the UK, Asia and Australia

Once regarded as an administrative process, human resources is now considered to be a discipline worth putting at the forefront of business development. Rhonda Livingston of Learned Friends assesses the impact of HR across three continents – UK, Asia and Australia – and compares the approach law firms are taking to flexible working practices, training, appraisals and the role of the human resources department.

Structuring and managing a performance development programme

It’s all very well knowing that you need to develop partners, fee-earners and support staff. But what are the essential elements of a successful performance development programme? And what are the common problems to avoid? Jo Larbie explains.

Double celebration for Shadbolt & Co

Specialist commercial law firm, Shadbolt & Co, celebrated their 10th anniversary this month with a visit by HRH The Duke of Edinburgh. His Royal Highness presented the firm with the Queen’s Award for Enterprise for International Trade 2001 to the founder, and senior partner, Dick Shadbolt.

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