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Bloomsburry Family law

Business development & Strategy

Listening to Your Clients...and the Survey Says?

Developing a client relationship management strategy is a long and arduous process requiring a thorough evaluation of your services. The question is where do you start? The most obvious place is to ask your clients what they think of the services you provide, but as Chris Pullen has discovered there is more to carrying out a client survey than meets the eye...

Mergers - getting IT right

While IT is rarely a deal-breaker in any corporate merger, ignoring it can have a significant impact on any increased value that the merger can release. In this article, Julian Boardman-Weston and Sue Barker argue that any merger-driven IT strategy should be thought out and proactive from the outset.