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New Scottish Complaints system plans

28 April 2006

A leading academic has warned the Scottish Executive that proposals to reform complaints handling against solicitors in Scotland could prove costly and ineffective.

A report by Professor David McCrone, co-director of Edinburgh University’s Institute of Governance, questions whether the new system, which includes setting up a Scottish Legal Complaints Commission to handle service complaints against lawyers, will be “fit for purpose”. The report, which was commissioned by the Law Society of Scotland, states: “There is a point to be made as the legislation goes through Parliamentary Committee that the political system should be very careful of landing the profession and their clients with an over-elaborate and costly system, something of a ‘hammer to crack a nut’.”

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Risk & Compliance Wills, Trusts & Probate