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Special focus: Business process management

Increasing competition means that firms must increase partner productivity and leverage technology to deliver greater client satisfaction. The IT department is being given an increasingly strategic position within the firm as new initiatives aimed at improved client responsiveness, cost control, knowledge management, risk mitigation and information transparency drive process focus.

3 July 2006

Not surprisingly, the Gartner CIO Survey, published in January 2006, showed that ‘business process improvement’ is seen by CIOs as their top business priority this year. 

Business process management (BPM) disciplines treat people, computer systems and information as equally important resources, and advocate a more formal management of the organisation’s business processes. A BPM-driven organisation implements governance and structured methods, policies, metrics, practices and tools that ensure that it defines, manages and continually optimises its business processes in a holistic, unified way. This approach is in direct contrast with the predominant approach of breaking processes up into constituent parts defined by functions and geographies and the resources aligned within these.

With the more holistic approach of BPM, three key outcomes emerge that directly support business agility.

The availability of real-time information delivered in c...

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