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Intranet based management knowledge systems: getting a return for your investment

Managing Partner held its first annual conference in January. What clearly emerged was that:
1. most law firms already have intranets in place and want to fulfil their potential; and
2. delegates were interested not in the technology but in the business benefits, they wanted a return on their investment.
This article, therefore, focuses on an area of immediate concern to managing partners, how to extract real value quickly from intranet investments, by using them to manage the business more profitably. By John Morgan and Gerry Cryer.

1 March 1999

Managing Partner held its first annual conference in January. What clearly emerged was that:
1. most law firms already have intranets in place and want to fulfil their potential; and
2. delegates were interested not in the technology but in the business benefits - they wanted a return on their investment.
This article, therefore, focuses on an area of immediate concern to managing partners - how to extract real value quickly from intranet investments, by using them to manage the business more profitably. By John Morgan & Gerry Cryer.

There are many uses for intranets and even more written about their role as enablers of 'knowledge-based' organisations. Certainly, intranets can make it possible for professionals - in knowledge-based businesses such as legal firms - to share knowledge and convert (often jealously guarded) individual knowledge into corporate knowledge and corporate value. However, there are a multitude of technological, organisational,...

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