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Knowledge Management. Implementing knowledge management lessons learned.

Knowledge management is truly a multi disciplinary venture, requiring expertise in strategy development, business process design, change management or people issues, as well as technology expertise, the need for each of these four areas, which is becoming common wisdom in the marketplace, provides a framework for this article. A knowledge management solution needs to be linked to and support a firms strategic objectives as well as have its own strategic objectives. It must support key business processes as well as have its own clearly defined knowledge processes for facilitating the creation, acquisition, synthesis, sharing, and use of information, insights, and information. By Bill Ives and Adam Gersting.

1 June 1999

Knowledge Management. Implementing knowledge management lessons learned.

Knowledge management is truly a multi-disciplinary venture, requiring expertise in strategy development, business process design, change management or people issues, as well as technology expertise; the need for each of these four areas, which is becoming common wisdom in the marketplace, provides a framework for this article. A knowledge management solution needs to be linked to and support a firm's strategic objectives as well as have its own strategic objectives. It must support key business processes as well as have its own clearly defined knowledge processes for facilitating the creation, acquisition, synthesis, sharing, and use of information, insights, and information. By Bill Ives & Adam Gersting.

Knowledge management solution developers need to recognise that people must be empowered, enabled, and enticed to make optimal use of the knowledge within the system, as well as becom...

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