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A Framework for Corporate Knowledge

In the first of a two part article, Jeffrey D. Kenyon introduces one possible framework for the organisation of corporate knowledge, which provides an easily grasped model for the communication of knowledge management concepts. This article describes a framework for understanding the organisation of corporate knowledge, using the dimensions of function, formality, and strategic value. The use of this framework leads directly to useful observations on the direction of corporate knowledge management efforts, and cautions in restructuring and downsizing.

1 October 1997

A Framework for Corporate Knowledge

In the first of a two part article, Jeffrey D. Kenyon introduces one possible framework for the organisation of corporate knowledge, which provides an easily grasped model for the communication of knowledge management concepts. This article describes a framework for understanding the organisation of corporate knowledge, using the dimensions of function, formality, and strategic value. The use of this framework leads directly to useful observations on the direction of corporate knowledge management efforts, and cautions in restructuring and downsizing.

Introduction

Corporations lose key, critical business knowledge every day, for a number of reasons. Some of those reasons have always been around (e.g., skilled workers eventually retire), and others are a result of changing work patterns and work force demographics. In spite of this constant haemorrhage of knowledge, ...

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