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The importance of change management skills in the repertoire of the equity partner

Mark Jones and Julie Harrison, respectively Managing Partner and Organisational Development Director of The Lawyer Law Firm of the Year, Addleshaw Booth and Co, examine the relevance of change management skills to the role of the equity partner.

1 November 1999

Mark Jones and Julie Harrison, respectively Managing Partner and Organisational Development Director of The Lawyer Law Firm of the Year, Addleshaw Booth & Co, examine the relevance of change management skills to the role of the equity partner.

It has always seemed to us that the RAF's definition of the Avro Shackleton, namely "twenty thousand rivets flying in loose formation" is a reasonably good working definition of a large law firm.

Indeed, the analogy can be developed further. It is the easiest thing in the world to cause the rivets to collide with each other and fall to earth in a useless heap of metal. It is harder by far to keep the rivets in the air and get them to change course without colliding and falling to earth. Lawyers operate in a world of ever increasing client expectations (and therefore increasing need for changes and improvements in service delivery). One of the keys to avoiding a collision between the rivets and instead achievin...

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