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The new justice economy

Can you afford to ignore online dispute resolution? Tim Wallis is not so sure

12 September 2017

Alternative dispute resolution, what used to be ‘the next thing’, has now become mainstream. However, attention is now turning to online dispute resolution, or ODR, a term used here to mean the use of technology to support the settlement of civil and commercial disputes.

Paris was the venue for the International Chamber of Commerce to host the 17th annual ODR conference in June. Some 170 participants from 35 countries explored the information communications technology playing a role in promoting access to justice and the problems that arise from such technology. Several themes emerged over the course of the two-day event.

Drivers for change

There are many forces for change but three in particular stand out. The first is the conundrum facing many jurisdictions worldwide: how can we provide more justice for more people but at less cost than is currently being incurred?

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