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Throw away your keyboards

Speech recognition is now a reliable and productive technology that can enhance client service, explains Martyn Wells

31 January 2017

Away from the loud and rowdy clamour that surrounds artificial intelligence and machine learning lies a more subtle and silent revolution. A transformational series of complementary technologies that have already started to change the way that we consume, the way we interact, and the way we socialise with each other. Almost by stealth they have appeared in all our day-to-day activities and now we’ll never need to live without them.

The rise of the smartphone started this revolution when we were all introduced to the power of touch. Over the last ten years (yes, it really is that long since Steve Jobs announced the launch of the iPhone), we’ve learnt to use our digits to pinch, stretch, and swipe at our inanimate objects. User interface evolved as our smartphone dexterity became more sophisticated. Hardware grew cheaper and screens grew larger; smartphones heralded the way for tablets to be affordable to the consumer market. Evolution branched as screens shrank and ...

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