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Hallmarks of fraud?

Fraudsters and scammers are now a part of everyday life, but lawyers can’t allow themselves to become too suspicious of their own clients, writes Susanna Heley

29 November 2016

The Legal Services Consumer Panel’s recent report on consumers’ experience of solicitors suggests a need to build up public trust in the profession to ensure that legal needs are met. Although the headlines have focused on the conclusion that BME consumers are less well served than their white counterparts, the statistics reveal a common discrepancy between the perception of individual lawyers and that of the profession.

Many distrust lawyers as a profession although satisfaction with individual lawyers is generally higher. One might assume, therefore, that the perception of the profession is not necessarily driven by individual experience of instructing lawyers. One may, perhaps, go on to imagine that such pervasive distrust of the profession is based on media coverage and exacerbated by reports of solicitors engaging in wrongdoing.

It may be somewhat ironic, th...

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