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Update: education

As university fees go up, students are turning into ‘consumers’ of education services. Salima Mawji and Anita Chopra consider the consequences

27 September 2011

From a student’s perspective higher education law has changed significantly over the past few years. As tuition fees at universities have increased, students are seeing themselves equally as consumers and as students. They are expecting the services provided by universities, including tuition and facilities, to be of a significant standard. If those standards are not met, students are prepared to take whatever action is necessary, including legal action, to preserve their education.

In 2005 the Higher Education Act implemented the Office of the Independent Adjudicator for Higher Education (OIA). The adjudicator’s primary aim is to adjudicate on complaints brought by students against their respective institutions. The complaints brought by students are varied and span the entire spectrum of issues that arise for them during their educational experience. These issues may relate to the provision of tuition; academic failure; procedural irregularity; discrimination; maladminis...

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