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Man’s (and clients’) best friend

Having a dog on the team is the best way to humanise a solicitors’ firm and comfort anxious clients, as Russell Conway has learned

15 September 2017

Cosmo the black Labrador started work at Oliver Fisher in August 2006. He was no more than a puppy, just three months old. I was worried this simply would not work, that there would be problems, complaints, and structural damage.

But Cosmo learned fast. He immediately recognised that, by being nice to the children who often accompanied parents visiting matrimonial solicitors, he would be rewarded with treats.He had an innate understanding that sad clients needed a good cuddling and he could often be seen in reception with his head on a client’s lap, gazing at them with his big brown eyes.

Cosmo also became the office pet. Solicitors, clerks, and secretaries all appreciated having time with him; many of the team took him out for walks. Truth be told, in his early, rumbustious years, Cosmo really took them for walks, dragging them enthusiastically around near...

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