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How can GCs drive value and innovation?

A move away from the traditional law firm delivery model may be necessary, writes Dana Denis-Smith

23 March 2017

Nearly half of general counsel (GCs) say they may end their relationships with law firms this year due to underperformance, according to the latest Association of Corporate Counsel (ACC) Chief Legal Officers Survey.

I certainly have some sympathy for GCs: the obvious pressure to do more for less against a backdrop of increasing regulation and a widespread recruitment freeze means they inevitably look externally for assistance, yet continue to be poorly served by the legal services market.

Despite claims to the contrary from law firms that make regular pronouncements about their ‘value-driven propositions’ or ‘innovative solutions and transparent approach’, it often amounts to nothing more than a new iteration of SharePoint or another knowledge-shar...

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